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Redtail's Training Team puts together these "How to Handle" posts in order to make you aware of some of the ways you might use Redtail CRM to assist with processes, events, etc., that are likely to come up for most offices at one point or another. This one will focus on how you can use Redtail CRM to make the process of dealing with your clients' RMDs more streamlined. For each step in the directions, we'll provide relevant links from our helpdesk as well as images or gifs to give you a better idea of what the process looks like within Redtail. 

Observation:

Assisting with Required Minimum Distributions (RMDs) is likely a service you provide to your clients each year. Redtail CRM has many tools available to easily identify clients who may need to take RMDs. Examples include clients over 72, those turning 72 this calendar year, and those who have inherited an IRA.

 

Directions:

1. Create a Keyword in your database titled “Inherited IRA”.

Database Lists Database Lists and the Contact Record Video create a keyword

2. Create a User Defined Field “RMD Taken 20XX” with the text type of Yes or No, where XX is the year you wish to track RMDs (example: RMD Taken 2020).

How do I add new User Defined Fields to my database? Database Lists Database Lists and the Contact Record Video create a udf

3. Assign this Keyword and User Defined Field throughout the database to contacts that may be eligible for an RMD.

a.Contacts who are over 72 or turning 72 in the current calendar year:

Set the initial value as “No”. This will be done at the beginning of each year and change to “YES” as RMDs are taken by the individual contacts. Apply a User Defined Field and Value to your contact records in bulk Redtail Essentials: Contact Record Video clients over age 72

b. Contacts with Inherited IRAs:

Add the Keyword “Inherited IRA” to all clients who have a tax-qualified account and are not over the age of 72. Add this task to any workflow process where accounts are opened or moved under management Set the initial value as “No”. This will be done at the beginning of each year and change to “YES” as RMDs are taken by the individual contacts. Assign Keywords to your contacts in bulk Redtail Essentials: Contact Record Video clients with inherited iras

4. Run a comprehensive RMD report throughout the year to see who has completed/not completed the requirement.

Contact User Defined Fields Report Redtail Essentials: Reports Video cudf1.png

5. The RMD reports within Redtail will look for all contacts that are 72 or turning 72 in the current calendar year. Use the Advanced Search to find contacts turning 72 in future calendar years.

Advanced Search in Redtail Redtail Essentials: Advanced Search Video Contacts by RMD Report

Result:

You probably already have a process in place for tracking RMDs such as a specialized software, spreadsheet or printed check off list. By managing and tracking RMDs in Redtail CRM, you keep everything in one secure location for your entire office to reference and utilize. Incorporate RMD tracking into your onboarding processes going forward to save yourself time doing database maintenance at the end of each year.

Download a PDF version of these instructions below that includes an example of an RMD process workflow you can set up for your database to use.

As always, if you have any questions you can reach out to our team at support@redtailtechnology.com or 800.206.5030. We are always happy to help you understand any aspect of Redtail CRM better so that you can better put it to use in your business![/vc_column_text][stm_button button_pos="left" link="url:https%3A%2F%2Fredtail.zendesk.com%2Fhc%2Farticle_attachments%2F360059332173%2FH2H_RMDs.pdf|title:Download%20the%20PDF!|target:_blank" css=".vc_custom_1629476446433{padding-bottom: 20px !important;}"][/vc_column][/vc_row][vc_row full_width="stretch_row" shadow_x_offset="0" shadow_y_offset="0" shadow_blur="0" shadow_spread="0" shadow_color="" css=".vc_custom_1568931954170{background-color: #e4e4e4 !important;}"][vc_column width="1/4"][vc_single_image image="4972" alignment="center" style="vc_box_circle_2" css=".vc_custom_1569018246116{margin-top: 30px !important;}"][/vc_column][vc_column width="3/4"][vc_column_text css=".vc_custom_1570738227342{margin-top: 60px !important;}"]Posted by: Redtail Technology About: Redtail Technology, Inc. is a leader in web-based Client Relationship Management solutions for financial advisors.[/vc_column_text][/vc_column][/vc_row]